Secondary Email Addresses

You can add multiple email addresses to your Boardwise account. This is useful when you receive invitations at different email addresses (such as a personal email and a work email) and want to accept them all with a single account.

Why Use Secondary Emails?

There are several situations where having multiple email addresses linked to your account is helpful:

• Accepting invitations - If someone invites you using an email address different from your primary account email, you can add that email to your account and accept the invitation
• Multiple roles - You might serve on multiple boards or committees, each using a different email address
• Email changes - If your email address changes (for example, due to a name change or new employer), you can add the new address while keeping access through your old one
• Consolidation - If you accidentally created multiple accounts, our support team can consolidate them for you

Adding a Secondary Email

To add a secondary email address:

1. Click your name or avatar in the top navigation bar
2. Select Edit Profile from the dropdown menu
3. Scroll to the Secondary Email Addresses section
4. Enter the email address you want to add
5. Click Add Email

A verification email will be sent to the new address. You must verify the email before you can use it to accept invitations.

Verifying Your Email

After adding a secondary email, you will receive a verification email at that address:

1. Open the verification email
2. Click the Verify Email Address button, or copy the link into your browser
3. On the Boardwise page that opens, press Confirm my email address
4. Boardwise confirms the email is verified

That last button is what actually confirms the address. Many company email systems open every link in a message automatically to check it for viruses, and this way that automatic check cannot use up your verification link before you get to it.

Once verified, the email will show a "Verified" badge in your profile settings.

Using Secondary Emails

Accepting Invitations

When you receive an invitation at a secondary email address:

1. Click the invitation link in the email
2. Sign in with your existing Boardwise account
3. If the invitation email matches one of your verified secondary emails, you can accept immediately
4. If the email is not yet added to your account, you will see an option to add it

Signing In

You can sign in to Boardwise using any of your verified email addresses:

• Magic link - Request a sign-in link to any of your email addresses
• Passkey - Works regardless of which email you use

Managing Secondary Emails

Viewing Your Emails

All your email addresses are listed in the Secondary Email Addresses section of your profile:

• Your primary email appears at the top of the profile form
• Secondary emails are listed below with their verification status

Resending Verification

If you did not receive the verification email:

1. Find the unverified email in your profile settings
2. Click Resend next to the email
3. Check your spam or junk folder if the email does not arrive

Note: You can only request a new verification email once per minute.

Removing an Email

To remove a secondary email address:

1. Go to your profile settings
2. Find the email in the Secondary Email Addresses section
3. Click Remove
4. Confirm the removal

Removing an email address will not affect your existing organization memberships, but you will no longer be able to accept new invitations sent to that address.

Frequently Asked Questions

Can I change my primary email address?

Yes, you can change your primary email address in the main profile form. Your primary email is the one shown at the top of your profile settings.

What happens if I receive an invitation to an email I have not added yet?

When you click the invitation link and sign in, Boardwise will offer to add the email to your account. After verification, the invitation will be accepted automatically.

Can I use the same email on multiple accounts?

No, each email address can only be associated with one Boardwise account. If you need to consolidate accounts, contact support at support@boardwise.co.

Will my secondary emails be visible to others?

No, secondary email addresses are only visible to you in your profile settings. Other organization members will only see your primary email address (when they share a board or committee role with you).

What if I created multiple accounts by mistake?

Contact support at support@boardwise.co and we can consolidate your accounts. We will merge your organization memberships and data into a single account.

Related Topics

• Accepting Your Invitation - How to respond to organization invitations
• Editing Your Profile - Managing your profile information
• Account Settings - Overview of all account settings